LOGISTICS POLICY

Welcome to Tesoro! This Logistics Policy outlines the shipping, delivery, and return processes for orders placed through our website, www.lavinc-tesoro.com. Please read it carefully to understand our procedures.

1. Shipping Information

1.1 Delivery Locations

We currently ship within Malaysia only.

1.2 Processing Time

Orders are typically processed within 1-2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

1.3 Delivery Timeframe

Standard delivery time is 3-7 business days, depending on your location. Please note that delays may occur due to unforeseen circumstances such as weather, customs, or peak seasons.

1.4 Tracking Orders

Once your order is shipped, you will receive an email with the tracking number and a link to track your package.

2. Delivery Policy

2.1 Delivery Attempts

The courier will make up to two delivery attempts. If the package cannot be delivered, it may be returned to us, and additional charges may apply for reshipping.

2.2 Incorrect Address

Please ensure that your shipping address is accurate and complete. Tesoro is not responsible for delays or lost packages due to incorrect or incomplete addresses.

2.3 Failed Deliveries

If a delivery fails due to the recipient’s unavailability or incorrect address, the customer will bear the cost of reshipping.

3. Return & Exchange Policy

3.1 Eligibility for Returns

Returns are accepted within 7 days of receiving the product. To be eligible, the item must:
- Be unused and in its original packaging.
- Have no signs of tampering or damage.

3.2 Non-Returnable Items

Opened or used items.
Items purchased under clearance or special promotions.

3.3 Return Process

Contact our customer service at +6011-3199 6551 within the 7-day period.
Provide your order number and reason for return.
Once approved, ship the product back to our designated address (at your expense).
Upon receiving and inspecting the returned item, we will process your refund within 7 business days.

3.4 Damaged or Defective Products

If your product arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage and your order number
We will provide a replacement or refund at no additional cost after verifying the issue.

4. Cancellation Policy

4.1 Order Cancellations

Orders can be cancelled if they have not yet been processed for shipping. Contact us immediately at +6011-3199 6551.
Approved cancellations will receive a full refund.

4.2 Refunds for Cancelled Orders

Refunds for approved cancellations will be processed within 5-7 business days via the original payment method.

5. Contact Information

If you have any questions or concerns about shipping, returns, or cancellations, please feel free to contact us:

Website: www.lavinc-tesoro.com
Email: lavinctesoro@gmail.com
Phone: +6011-3199 6551

Thank you for shopping with Tesoro. We are committed to providing a smooth and reliable logistics experience for all our customers!